Cancellation and complaints

As a private customer you have the right to cancel/return your order within 14 days without any reason given.

The right of cancellation expires 14 days after the day that you (or someone accepting on behalf of you) receive the product.

If you order multiple products and we are unable to deliver all products at the same time, the right of cancellation expires 14 days after you receive the last product.

If the right of cancellation expires on a national holiday (sellers country) the right of cancellation is extended until the following business day.

How to make us of your right of cancellation
Simply let us know that you would like to return the products in question. You can send a physical letter or an e-mail to Vault of Spirits (see informations below).
The period available for cancellation is considered observed if you send us a message within the 14 days, and ship the products to us shortly thereafter.

Returning products and price of shipping
If you would like to return a product, you must send or deliver it to address below without necessary delay, and no later than 14 days after you have told us, that you would like to return the product. The deadline is met if you return the goods before the expiry of the 14 days.

The products cannot be sent as “recipient pays shipping” or without delivery to our address.

You must pay for the shipping of the product back to us.

Getting your money back after a cancellation/return
When we receive a cancellation we return all payments received from you, including cost of payment and initial shipment.

We transfer the funds shortly after receiving the product. However, we may withhold the refund until we have received the goods, or until you have provided proof that the goods have been returned.

Testing the product and breaking the packaging
When returning a product, the value of the product might have decreased as a result of the way it has been handled. Although the value can only decrease if the product has been handled in ways other than those necessary to determine the usability and properties of the product.

You are allowed to examine the item in a manner similar to the manner you can handle and test a product in a physical store. If the product has been handled in a way that decreases its resell value, we will only be able to refund an amount less than the original paid amount. If the item no longer has a trade value, we will not refund the purchase amount.
You must return the product in its original wrapping/package.

Furthermore you should make sure that the package is securely wrapped when sending it back. You are responsible for the package until we receive it. Make sure to save the receipt from the postal service and/or track and trace number.

Defects
You can complain about defects in the item within 24 months from the time of delivery by contacting us. We ask that you provide as much detail as possible about the problem.

Company informations:
Vault of Spirits
Tåstrup Møllevej 17, 4300 Holbæk

Phone: +45 42955262
Email: info@vaultofspirits.com

Please note that on the website we sell bottles that are not new from the supplier and these are therefore purchased as seen. We draw attention to this on the product page itself with the text: “This bottle is not new from the supplier and is sold as seen in the pictures. Please carefully review the product images before purchasing.”.